FAQ
Hydration is the one of the fundamentals in skincare, if your skin is not hydrated it is more likely to damage and suffer from external stress. All skin types and conditions benefit from hydration. This is the reason why Aivira Skincare was founded and is developing cutting edge hydration products.
Yes, apart from keeping your skin hydrated the Aivira products acts as anti-irritants and can reduce skin irritation, rashes and outbreaks. All the individual products further have unique functions that help your skin maintain a strong skin barrier, protect it against pollution and free radicals, for all product benefit visit the product pages and have a look at our ingredients
All ingredients are added with efficacy as the core focus. All our actives are tested in laboratories and are formulated in a way where they keep their functionality and efficacy during the product life time
As all of our products focusses on intensive, long-term hydration it is suitable for all skin types. A well moisturized skin is the basis for a healthy, glowy skin showing less signs of ageing.
It is a common misconception that oily skin doesn't need moisture but in fact oily skin is benefiting from adding moisture.
And, as all of the Aivira products have a 0.00 irritant score making them non-irritant they are suitable for sensitive skin as well.
Yes, all of our products are dermatologically tested. We have achieved a classification for all of our products as "non-irritant" with a score of 0,00. To be classified as non-irritant the product needs to be in the range of 0,00 to 0,08 where all Aivira products got a score of 0,00. All Aivira products can be used for all skin types, even very sensitive skin.
The scale looks as follows:
0.00 - 0.08 = Non irritant
0.08 - 0.016 = Very slightly irritant
0.16 - 0.56 = Slightly irritant
0.56 - 1 = Moderately irritant
1 - 1.16 = Irritant
> 1.16 = Very irritant
Yes, Day Cream, Eye Cream and Serum are all vegan. The Aivira Night Cream includes beeswax to improve texture, viscosity and create body therefore the Night Cream is not vegan. The beeswax is however is certified cruelty free.
In the Aivira Intensive Hydration & Glow Serum we use Dimethicone. Dimethicone is part of a group of compounds commonly refered to as silicones. The word silicones might raise some red flags as some silicones are bad for the environment, the cyclic silicones (cyclotetrasiloxane) for example have shown negative effects, some of those are even prohibited to use in cosmetics in the EU. Dimethicone however has a linear molecular structure that makes it completely different than the cyclic silicone. Dimethicone is degradable in sand and sediment, it does not bioaccumulate and has shown no adverse effects on wildlife even when tested with high concentrations.
Further there are some rumors stating that Dimethicone is bad for the skin when in fact it is not. It doesn't irritate the skin, it doesn't create rashes, it doesn't increase acne, in fact it acts as as a non-comedogenic moisturizer in addition to its emollient effects.
There are several studies on Dimethicone, all concluding the same, it is safe for use on the skin, it is not bad for the environment and ultimately it doesn't deserve the bad reputation it has gotten as some other silicones show adverse effects on primarily the environment.
Having gone through the research, just as we do for all of our ingredients ,we know that Dimethicone is safe to use for both humans, the environment and wildlife.
Yes and no, some of our ingredients are natural and some are not. We work with effect as our key focus and have chosen all of our ingredients carefully based on that mission. Whilst there seems to be a stigma against synthetic ingredients in many cases synthetic is better for the skin than natural ingredients. Synthetic ingredients are controlled in laboratories and can be tested more accurately. Some natural ingredients are really good for your skin (Ectoin Natural for example) whilst some can cause skin reactions and allergies (such as lavender and lanolin). We do not exclude natural or synthetic ingredients in general but carefully look to the specific ingredient and the effects it has on the skin. This makes our products consist of both natural and synthetic ingredients as the mix has shown to give the absolute best results.
We only have one planet and taking care of it is a core question for all parts of our business. We constantly strive to find the best solutions for manufacturing, shipping, choice of ingredients and packaging as well as how we conduct our business.
When we can we use green alternatives, such as choosing green PE instead of polyethylen. All of our product packaging are recyclable and we ask that you do recycle them.
Looking at our ingredients we choose products based on their efficacy alongside the effect they have on our planet. As an example our pomegranate-ingredient Luminia Granatum is produced using stem cell technology, this means that there is no need for any landmasses or irrigation growing the fruit. Instead the production uses one single pomegranate and from that fruit produces the stem cells used in our products.
We have not yet during the time of building the company, been on any kind of business trip - meetings have been taking place on walking distance or digitally.
Shipping
We ship to Sweden, Norway and Finland.
It depends on where you are and what carrier you choose, in some places you can receive your order the same day and sometimes you will need to allow between 5-7 days before it arrives.
We aim to handle your order within 24 hours of placing it and shipping times is calculated from the time the order is shipped. If shipping time is 1-3 days, you can expect your order to arrive in 2-4 days, in some cases the order will be shipped same day and delivered same day depending on your choice of carrier and shipping alternative.
We currently use Airmee and Postnord as carriers offering you different solutions based on your locations and needs.
Returns
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please note that if the seal on the product carton is broken we will not accept a return. If you for some reason would want to make a complaint on one of our products please send us an email and write "product complaint" in the email title.
Read more about returns in our shipping policy
Aivira Skincare offer a Money Back Guarantee on all full size products, if you don't like them return them and receive a refund, simple as that! Have a look at our Refund Policy for the details and how to claim your Money Back Guarantee.