Fraktpolicy

Shipping & Delivery

Aivira Beauty AB ships to Sweden, Norway and Finland. Aivira uses carries specified on the website in the check-out area, depending on your location carrier options may vary.

Our shipping partners are for now Postnord AB and Budbee Holding AB.

The shipping cost, if any (most of the locations we deliver to can enjoy free shipping from Aivira), is specified in the check-out area and may vary depending on your location and shipping options. We aim to ship orders within 24 hours from order placement during workdays. If the order is placed during the weekend, we aim to ship the order on the first following workday.

Shipping time and delivery time shown on the website are estimates and can in some cases take longer. 

Returns

If you want to return your products you can return them to Aivira Beauty AB within 30 days of you receiving your order by sending an email to returns@aiviraskincare.com. If the product has been damaged during transportation please take a photo and attach to your email.

The product needs to be intact and all labels and packaging in its original condition. Returned products shall be received by Aivira no later than 20 days from the date of the return e-mail to be eligible for refunds. Please send the products together with the invoice. Aivira Beauty AB are responsible for the shipping costs and will provide you with a return shipping label by email. It is your responsibility to print and attach the return shipping label to the packaging. Items sent back to us without first requesting a return will not be accepted.

Accepted returns will be refunded within 14 days of receiving the returned products to the same payment method used when placing your order. 

Aivira Beauty AB will not handle returns from other retailers, please direct any return matters directly to the retailer where the product was purchased. 

Money Back Guarantee

Our Money Back Guarantee offer you as a customer the opportunity to try our products and if you don't like them you can return them and receive a refund for your purchase even if the product is opened and used. To be eligible for a Money Back Guarantee refund the products needs to be delivered to Aivira Beauty AB within 30 days from your purchase. The shipping costs will be deducted from the refund and an administration fee might be deducted. You are responsible for the return shipping costs, we advise you to use a return shipping method where tracking is available as refunds are only paid through if the product has reached Aivira Beauty AB within 30 days from your purchase. Aivira Beauty AB have the right to deduct a fee relative to use of the product that is determined to be more than what is needed to have tried the product sufficiently. Please note that empty products will not be refunded. 

Eligible refunds for the Money Back Guarantee will be paid through to the original payment method within 14 days of Aivira Beauty AB receiving the returned products. 

To return a product using the Money Back Guarantee send an email to returns@aiviraskincare.com stating your name and order number and Aivira Beauty AB will guide you through the process of returning your products. 

All full size products are eligible for the Money Back Guarantee, the Travel Kit however is not eligible for the Money Back Guarantee.