Återbetalningspolicy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

If you want to return your products you can return them to Aivira Beauty AB within 30 days of you receiving your order by sending an email to returns@aiviraskincare.com. If the product has been damaged during transportation please take a photo and attach to your email.

The product needs to be intact and all labels and packaging in its original condition. Returned products shall be received by Aivira no later than 20 days from the date of the return e-mail to be eligible for refunds. Please send the products together with the invoice. Aivira Beauty AB are responsible for the shipping costs and will provide you with a return shipping label by email. It is your responsibility to print and attach the return shipping label to the packaging. Items sent back to us without first requesting a return will not be accepted.

Accepted returns will be refunded within 14 days of receiving the returned products to the same payment method used when placing your order. 

Aivira Beauty AB will not handle returns from other retailers, please direct any return matters directly to the retailer where the product was purchased. 

Money Back Guarantee

Our Money Back Guarantee offer you as a customer the opportunity to try our products and if you don't like them you can return them and receive a refund for your purchase even if the product is opened and used. To be eligible for a Money Back Guarantee refund the products needs to be delivered to Aivira Beauty AB within 30 days from your purchase. The shipping costs will be deducted from the refund and an administration fee might be deducted. You are responsible for the return shipping costs, we advise you to use a return shipping method where tracking is available as refunds are only paid through if the product has reached Aivira Beauty AB within 30 days from your purchase. Aivira Beauty AB have the right to deduct a fee relative to use of the product that is determined to be more than what is needed to have tried the product sufficiently. Please note that empty products will not be refunded. 

Eligible refunds for the Money Back Guarantee will be paid through to the original payment method within 14 days of Aivira Beauty AB receiving the returned products. 

To return a product using the Money Back Guarantee send an email to returns@aiviraskincare.com stating your name and order number and Aivira Beauty AB will guide you through the process of returning your products.

All full size products are eligible for the Money Back Guarantee, the Travel Kit however is not eligible for the Money Back Guarantee. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Accepted returns will be refunded within 14 days of receiving the returned products to the same payment method used when placing your order.